Regulatory Maintenance Package
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As browsers change, accessibility requirements are updated, and Web Community Manager evolves to include new features and functionality, your custom template may require updates to remain compatible and compliant. With the Regulatory Maintenance Package, you can rest assured that your template will continue to function at peak performance, year after year.
If you discover an issue with your custom template - whether it's a functionality defect, you recieve an OCR complaint, etc - you need only submit a support case and the Creative Services team will resolve the issue as quickly as possible.
The Regulatory Maintenance Package is designed to provide continual template maintenance and service all year long. As opposed to a once annual review, a continual service model enables us to better serve our clients by providing service quickly and efficiently throughout the year, rather than within a specific project window.Service Scope
- Accessibility updates to meet WCAG 2.0 AA conformance
- Ensure proper tabbing order throughout the template
- Review for screen reader comprehension
- Add/Check ARIA attributes to improve/ensure rich template markup
- Identify template-based color contrast errors (within the district site) and ensure there are sufficient controls within the Template Configuration Window to resolve contrast errors
- Identification and remediation of colors (controlled via the Template Configuration Window) on subsites are the responsibility of the district
- Replace Flash
- Update template-based embed codes from 3rd parties such as Google
- Ensure current browser compatibility and compatibility with HTTPS
- Assess Web Community Manager features introduced after the custom template was complete, and update the template as needed for compatibility with new features
- External template plugin updates on Blackboard's Content Delivery Network (CDN)
- Continuous improvement in speed and quality of code
- Accessibility updates to meet WCAG 2.0 AA conformance
RMP FAQs
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If I receive an OCR complaint, what should I do?
We recommend that you contact Web Community Manager Support at (855) 742-5952 or wcmsupport@blackboard.com.
The WCM support team will help determine if the accessibility issues are related to the product (WCM), template, or content on your website.
If the issues are template related and you have the RMP, the Creative Services team will address the issues immediately (if you do not have the RMP, you will be prompted to purchase the service). You will not have to pay additional fees for the template items to be addressed since the RMP covers accessibility compliance.
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Will Blackboard fix accessibility issues discovered by a 3rd party?
Yes! If you choose to have a third party vendor conduct an accessibility audit and they discover template related issues, the Creative Services team will resolve those issues at no cost, as long as you have the RMP.
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What guidelines are followed for accessibility compliance?
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What happens if I do not purchase the RMP?
The Regulatory Maintenance Package (RMP) is a low-cost, annual renewal service. If you do not purchase the RMP and discover that your custom template needs updates (that are covered under the RMP service), you will be required to purchase the service in order to have the Creative Services team make the needed updates. Charging a flat annual fee for template maintenance means that you do not have to pay per update, which saves time and money.
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Disclaimer: The Made to Order (MTO) Regulatory Maintenance Package (RMP) is not applicable to templates that have been developed or otherwise edited by a 3rd-party. This means that only templates that have been developed and maintained by the Blackboard Creative Services team are eligible for the service.
