Technical Support Services

  • Dan Glovier

    Dan Glovier

    Technical Support Services

    Senior Director of Support

  • Matt Kerste

    Matt Kerste

    Technical Support

    Client Support Manager

  • Leanne McDorman

    Leanne McDorman

    Technical Support

    Client Support Manager

    I have a BA in Geography and Psychology and a BS in Geographic Information Systems. In the GIS industry I was a trainer, consultant, application developer and support specialist. I switched to the education industry, joining Blackboard as a Technical Support Manager, Implementation Manager and Support Specialist. I traveled for a year in Up With People doing community service and musical performances. During that year I stayed with 90 host families in 30 states and 8 countries.

  • Alex Tabatsalis

    Alex Tabatsalis

    Technical Support

    Client Support Manager

  • Chas York

    Chas York

    Advanced Support Engineers

    Manager, Advanced Support Engineers

  • Drew Fiel

    Drew Fiel

    Advanced Support Engineers

    Advanced Support Engineer

  • Ed Nekolicak

    Ed Nekolicak

    Technical Support

    Technical Support Specialist I

    I have a BA in Information Sciences and Technology from the Pennsylvania State University. I've also had internet access since the early 90s. That counts, right? I've cooked, cleaned and entertained for a wide variety of people. Some of them were tough and ruthless, others were rough and toothless. I spent most of my childhood in smokey, dimly lit airport arcades scavenging for loose quarters to feed my Mortal Kombat addiction. I also like horses! (Not really. They're OK, I guess.)

  • Heather Read

    Heather Read

    Technical Support

    Technical Support Specialist I

    I have an degree from South Hills School of Business and Technology, then pursued a BA in Human Development and Family Studies at the Pennsylvania State University. Prior to joining Blackboard, I worked at PSU in a variety of roles and departments. A married mom with two boys and a Boston Terrier. I am a volunteer firefighter and a certified Rescue Technician in PA. I model for a local magazine and run a home business. I enjoy camping, painting, kayaking and watching my son race motocross.

  • Holly Vaughn

    Holly Vaughn

    Technical Support

    Technical Support Specialist III

    I'm a graduate of Millersville University with a BA in Cultural Anthropology and Philosophy. Prior to joining the Schoolwires Training team as a Training Specialist, I dedicated over 4 years to non-profit organizations. I then moved to our Technical Support team. I'm happily married, my child is a spoiled cat. I enjoy fictional worlds, love Broadway and I worked at the Renaissance Faire and would willingly live on a diet of grilled cheese and mac and cheese.

  • Don Pillittere

    Don Pillittere

    Advanced Support Engineers

    Advanced Support Engineer

  • Sean Measell

    Sean Measell

    Advanced Support Engineers

    Advanced Support Engineer

  • Jacquelyn Gagnon

    Jacquelyn Gagnon

    Advanced Support Engineers

    Advanced Support Engineer

  • Amy Rhodes

    Amy Rhodes

    Technical Support

    Technical Support Specialist II

    I have a degree in Computer Information Systems from South Hills School of Business & Technology, PA. I have over 15 years of Technical Support experience and worked for Schoolwires Support prior to the Blackboard acquisition. I'm an animal lover and a voracious reader. I can individually wiggle either ear or either eyebrow and combine it all into a heck of a routine.

  • Aubrey Tyler

    Aubrey Tyler

    Technical Support

    Helpdesk Manager

  • Rebecca Davis

    Rebecca Davis

    Technical Support

    Customer Server Rep

  • Ben Norman

    Ben Norman

    Technical Support

    Manager, Technical Support

    I have a BA from the Pennsylvania State University. Prior to joining Schoolwires, a variety of technical and client-focused positions prepared me for my former positions as a member of both the Training and Technical Support teams. At Blackboard I'm grateful to be working with such talented Support Technicians. When I'm not working, I enjoy reading, puttering around the house and spending time with my wife and 2 sons.

  • Lauren Byron

    Lauren Byron

    Technical Support

    Technical Support Specialist I

  • James McElwain

    James McElwain

    Technical Support

    Technical Support Specialist I

  • Josh Rhoads

    Josh Rhoads

    Technical Support

    Technical Support Specialist II

    I graduated from the Pennsylvania State University. I majored in Telecommunications and minored in shenanigans. I worked for Schoolwires Support prior to the Blackboard acquisition. I am a Jack of all trades and a Master of some. I have been playing the guitar since I was 13.

  • Sarah Moyer

    Sarah Moyer

    Technical Support

    Technical Support Specialist II

    I graduated from St. Clair College's Tradigital Animation program, Windsor, Ontario. I worked for Schoolwires prior to the Blackboard acquisition. Before my Support career, I was a Digital Artist on the IMAX Experience of Harry Potter and the Half Blood Prince. I moved to the US in 2013 from Canada. My favorite past times are playing video games, learning more about web development and hanging out with my St. Bernard.